Very easy Site to navigate, and place orders. I received my order in a timely manner, and in good condition. I will definitely order from this site
On my Wish List! I could definitely use that for my next BBQ!
Impossible de charger la disponibilité du service de retrait
Specifications
Size: The actual glass tube is smaller than the backing size.
Pricing: Online prices are estimates—final cost depends on your custom size and design.
Features
Easy to Use: Simply hang and plug in, comes with a metal chain for hanging, no installation required.
Versatile Compatibility: Works with most countries' voltage, includes US/UK/EU/AU plugs.
Indoor Use Only: Ideal for homes, parties, and commercial spaces. (Contact us for custom outdoor options.)
Choose any color
Select your backing: Clear acrylic backboard or metal grid (recommended)
Processing and Shipping
Processing Time: 10 business days
Shipping Time: 3-5 days (peak season 5-7 days).
Order Confirmation: mock-up sent before production and final product photos before shipment.
Please keep in mind that orders can not canceled once production begins.
Please allow up to 48 hours for the tracking portal to update.
After-sale Service:
1 year standard quality-warranty.
Free Broken Parts Replacement. If damaged during transit, we provide the replacement parts (glass tube) and an instruction. (most customers find it easy to install)
Custom neon is unique design. Refund and exchange are not acceptable.
Any questions, please contact us with picture and short video for quick resolution.
Thank you for shopping with Torched Stew! Here's everything you need to know about shipping and delivery.
All orders are processed within 1–3 business days. You'll receive a confirmation email with tracking information once your order has shipped.
| Destination | Estimated Delivery |
|---|---|
| United States | 5–10 business days |
| Canada | 7–14 business days |
| United Kingdom & Europe | 10–20 business days |
| Australia & New Zealand | 10–20 business days |
| Rest of World | 14–25 business days |
Delivery times are estimates and may vary depending on the product, supplier, and destination country.
We ship via USPS, DHL Express, and other carrier partners depending on your location and the items ordered.
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery in real time.
If you have any questions about your order, don't hesitate to get in touch with us at torchedstew02@gmail.com, and we'll be happy to help!
The Torched Crew

Enjoy free shipping on qualifying orders. We ship fast so you can get grilling sooner.
Not happy? We make returns and exchanges easy. Contact us within 30 days of delivery.
Very easy Site to navigate, and place orders. I received my order in a timely manner, and in good condition. I will definitely order from this site
On my Wish List! I could definitely use that for my next BBQ!
Very easy Site to navigate, and place orders. I received my order in a timely manner, and in good condition. I will definitely order from this site
On my Wish List! I could definitely use that for my next BBQ!